🚚 Free tracked UK delivery ↩️ 30-day money-back guarantee 🛡️ 12-month warranty

Terms & conditions of sale

Last updated: 11 November 2026

1. About us

This website is operated by Physicare Healthcare Ltd, a company registered in England and Wales under company number 14829301. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Our VAT number is GB 428 7193 02. You can contact us by email at [email protected] or by phone on +44 20 7946 0912.

These terms apply to every order you place on this website. Please read them carefully before you order. They do not affect your statutory rights as a consumer.

2. Our products

The Physicare Heated Knee Massager is a personal massage and wellness product designed for comfort and relaxation. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or medical condition. Please read the safety information on our website and in the quick start guide before use. Product images are for illustration. Small differences in colour or packaging may occur.

3. Prices and payment

  • All prices are in pounds sterling (GBP) and include VAT at the applicable rate.
  • Current prices: 1x Physicare Knee Massager £59.95; 2x Physicare Knee Massagers £89.90 in total (£44.95 each). UK delivery is free.
  • Crossed-out prices show the regular price of the product (£119.90 per massager).
  • Payment is taken at the time of order through our secure third-party payment provider. We do not store your full card details.
  • Our orders are one-off purchases. There are no subscriptions or recurring payments.
  • If we make an obvious error in the price of a product, we will contact you before dispatch. You can then either confirm the order at the correct price or cancel it for a full refund.

4. Your order and our contract

After you place an order, you will receive an email confirming that we have received it. Our contract with you starts when we confirm your order. We may decline an order, for example if the product is out of stock or we cannot deliver to your address. If we do, we will tell you and refund any payment in full.

5. Delivery

We deliver to UK addresses only. Delivery details, times and costs are set out in our Shipping & Delivery policy. The goods are your responsibility from the time they are delivered to the address you gave us.

6. Your right to cancel and our money-back guarantee

You have a legal right to cancel your order within 14 days of receiving the goods. In addition, we offer a 30-day money-back guarantee. Full details of how to cancel, return goods and receive a refund are in our Returns & Refunds policy.

7. Faulty goods and warranty

We are under a legal duty to supply products that are of satisfactory quality, fit for purpose and as described. Your rights under the Consumer Rights Act 2015 are summarised in our Returns policy. Our 12-month warranty is in addition to these rights.

8. Safe use

You agree to use the product in line with the instructions provided. Do not use the product if any of the warnings in our safety information apply to you without first consulting your GP or a qualified healthcare professional.

9. Our liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights. We are not responsible for losses that were not foreseeable, or for business losses, as our products are sold for domestic and private use.

10. Your personal data

We use your personal data as described in our Privacy Policy.

11. Complaints

If you have a problem, please contact us at [email protected]. We aim to respond within 2 working days and to resolve complaints quickly and fairly.

12. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on our website when you placed it.

13. Governing law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.