Returns, refunds & warranty

Last updated: 11 November 2026

We want you to be happy with your Physicare massager. This policy explains your options if it isn't right for you. It does not affect your statutory rights as a consumer under UK law.

30-day money-back guarantee

If you're not satisfied for any reason, you can return your product within 30 days of delivery for a full refund of the price you paid for the returned items.

• Please return the product with all accessories (charging cable, straps, quick start guide) and, where possible, in its original packaging.
• For hygiene reasons, please clean the product before returning it.
• If you return only one massager from a 2x package, we will refund the price of that massager (£44.95).

Your legal right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive the goods. You then have a further 14 days to send the goods back. Our 30-day money-back guarantee gives you longer than this legal minimum.

How to return an item

1. Email us at [email protected] with your order number and the items you want to return. You can also use the model cancellation form below.
2. We'll confirm your return and send you the returns address and instructions.
3. Send the item back using a tracked service and keep proof of postage.

Returns address: Physicare Returns Dept, Unit 4, Horizon Business Park, London, E14 9GE, United Kingdom. Please contact us before sending anything so that we can match your parcel to your order.

Refunds

• We will refund you within 14 days of receiving the returned goods, or of receiving proof that you have sent them back, whichever is sooner.
• Refunds are made to your original payment method. We do not charge any fee for refunds.
• If you cancel your whole order within the 14-day legal cancellation period, we will also refund the original delivery charge (UK delivery is free).
• Unless the item is faulty or we sent the wrong item, you are responsible for the cost of returning it.
• We may reduce your refund if the product has been damaged through handling it beyond what is necessary to check it works.

Faulty or damaged items

If your product is faulty, damaged or not as described, please contact us. Under the Consumer Rights Act 2015, you are entitled to a full refund within 30 days of delivery, and after that to a repair or replacement. We cover the cost of returning faulty items.

12-month warranty

Your Physicare massager is covered by a 12-month warranty from the date of delivery against defects in materials and workmanship. If a fault appears during this period, we will repair or replace the product free of charge. If that isn't possible, we will give you a refund.

The warranty does not cover normal wear and tear, accidental damage, misuse, use that doesn't follow the instructions, or unauthorised repairs. The warranty is in addition to, and does not affect, your statutory rights.

To make a warranty claim, email [email protected] with your order number and a short description (and photo or video, if possible) of the fault.

Model cancellation form

Contact

Physicare Healthcare Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: [email protected] · Phone: +44 20 7946 0912
Monday to Friday, 9:00 to 17:00 (UK time), excluding bank holidays