Privacy policy
Last updated: 11 November 2026
1. Who we are
Physicare Healthcare Ltd ("we", "us") is the data controller responsible for your personal data. We are registered in England and Wales under company number 14829301. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. If you have any questions about this policy, email us at [email protected].
2. The data we collect
- Identity and contact data: your name, email address, phone number and delivery address, when you place an order or contact us.
- Transaction data: details of the products you buy and your payments. Card payments are processed by our payment provider. We do not receive or store your full card number.
- Communication data: messages you send us and our replies.
- Technical and usage data: IP address, browser type, device information and how you use our website. Non-essential cookies are only used if you consent (see our Cookie Policy).
- Marketing preferences: whether you have chosen to receive marketing emails from us.
We do not knowingly collect data from children under 16.
3. How and why we use your data
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Processing and delivering your order, handling returns and refunds | Performance of a contract |
| Sending order confirmations, dispatch and tracking updates | Performance of a contract |
| Answering your questions and complaints | Legitimate interests / contract |
| Keeping accounting and tax records | Legal obligation |
| Preventing fraud and keeping our website secure | Legitimate interests |
| Sending marketing emails | Consent (you can withdraw it at any time) |
| Measuring our advertising and improving our website with analytics and advertising cookies | Consent |
4. Who we share your data with
We only share your data where it is necessary, with:
- payment providers, who process your payment securely;
- delivery companies (such as Royal Mail Tracked), so they can deliver your order;
- IT, hosting and email service providers who help us run our business;
- Google (Google Ads and Google Analytics), only if you accept advertising or analytics cookies;
- professional advisers, and authorities where the law requires it.
We never sell your personal data.
5. International transfers
Some of our service providers (for example Google) may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep your data
We keep order and transaction records for 6 years after the end of the financial year in which you ordered, to meet tax and accounting requirements. We keep customer service messages for up to 2 years. We keep marketing data until you unsubscribe.
7. Your rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate data;
- ask us to delete your data;
- restrict or object to how we process your data;
- ask us to transfer your data (data portability);
- withdraw your consent at any time, for example to marketing emails or cookies.
To use any of these rights, email [email protected]. We will reply within one month.
8. Complaints
If you're unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
9. Security
Our website uses HTTPS encryption. We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.