Shipping & delivery

Last updated: 11 November 2026

Where we deliver

We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). Delivery to some remote areas, the Channel Islands, the Isle of Man and BFPO addresses may take longer. If we can't deliver to your address, we'll contact you and give you a full refund.

Delivery cost

Delivery is free on all UK orders. The price you see at checkout is the total you pay, including VAT. There are no hidden charges or customs fees for UK deliveries.

Dispatch and delivery times

Dispatch	Within 1 to 2 working days of your order (Monday to Friday, excluding bank holidays)
Delivery	Usually 3 to 5 working days after dispatch
Carrier	Royal Mail Tracked
Cost	Free

Delivery times are estimates and are not guaranteed. Delays can occasionally happen during busy periods, bad weather or carrier disruption. If your order has not arrived within 30 days, it will be treated as undelivered and you may cancel it for a full refund, in line with the Consumer Rights Act 2015.

Tracking your order

When your order is dispatched, we'll email you a tracking number so you can follow your parcel. If you haven't received a dispatch email within 3 working days, please check your spam folder and then contact us at [email protected].

Damaged or missing parcels

If your parcel arrives damaged, or an item is missing, please contact us within 14 days of delivery with your order number and, if possible, a photo. We'll send a replacement or give you a full refund.

Contact

Physicare Healthcare Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: [email protected] · Phone: +44 20 7946 0912